Adoption Services

INTTRA Professional Services provides the knowledge, support and advice so our customers can take full advantage of INTTRA technology and products.  We help our customers establish a solid eCommerce strategy and guide them through every step of INTTRA product assessment, adoption, integration, and implementation. 

Our world-class team of eCommerce and ocean freight industry experts ensures accurate assessment, successful adoption, customized implementation, and easy integration to guide your organization through the creation of your eCommerce program.

Your Accounts require special attention. One size does not fit all. INTTRA’s Adoption Services is designed to provide a coordinated focus to drive e-business adoption, usage and penetration.

  • A strategic approach to driving e-business across the largest and most complex global customers
  • A knowledgeable and experienced e-commerce sales team aligned to achieve your e-business goals
  • A proven process to accelerate e-business by more than double the INTTRA e-business growth rate

Benefits
  • Increase Global Coverage
  • Global teams drive volumes locally
  • Adoption and penetration is increased through training and integration
  • Proactive monitoring and maintenance to maintain sustained usage


Features
  • Account Collaboration & Liaison
  • Marketing collaboration
  • User Acquisition, Targeting & Qualification
  • User Support and Training


Adoption Services - Carriers

Adoption Services for Carriers have 2 levels that fit your requirements:

  • Global Account Management (GAM) is designed to provide a coordinated focus for your top regional accounts
  • Gold Adoption Services provides a global e-business sales team that will accelerate and drive e-business adoption and penetration for your business

Adoption Services - NVOs

NVO Adoption Services for NVOCCs has 2 different programs to match your requirements:

  • NVO Standard Services Program is a program designed to drive e-business across your largest and most complex global customers
  • NVO Gold Services Program is a global e-business sales team that will accelerate and drive e-business adoption and penetration into new markets

Adoption Services - EIPP

INTTRA's Adoption Services for EIPP has 2 different programs to match your requirements:

  • INTTRA’s Silver Professional Services for INTTRA eInvoice is the solution that works with you to utilize your internal resources
  • INTTRA’s Gold Professional Services for INTTRA eInvoice is the solution to faster and easier implementation, utilizing INTTRA resources in addition to your internal ones

Customer Testimonials

"We chose INTTRA because of the value their proven e-commerce solutions and services have provided to our largest global customers and their reputation for excellent customer service.  INTTRA provides Hanjin with the convenience of a ready-to-go e-commerce network. With more connections to the world's largest container freight customers than any other platform INTTRA can accelerate e-commerce adoption and efficiency for Hanjin.”
Mr. K.B. Lee, Hanjin Headquarters, Team Head of Global Customer Service

“INTTRA has assisted in strengthening our e-business efforts in the market.   The service provides us with knowledgeable staff to train and assist both customers and sales staff so that we have the 'know-how' and the confidence to actively promote the products as part of our enhanced product offerings, which has led to continued success in our e-business efforts."
Dieter Schmidtsdorff, Chief Information Officer and Managing Director, Hapag-Lloyd