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Customer Service

We strive to create an excellent end-to-end customer experience

Our global support team is dedicated to providing a seamless ocean shipping transaction experience.

Our global support team is dedicated to providing our customers with a seamless ocean shipping transaction experience. With over 15 years’ experience in the ocean shipping industry, inttra’s global coverage and comprehensive service delivery support will ensure your business is always in capable and experienced hands, no matter the challenge. Customer Service is also provided in following 5 languages Spanish, Portuguese, Mandarin, Thai, and English.

Ask Customer Service

Need a new service integrated with your system? Adding carriers or users to your account? Our Customer Service Team is available to help you through any of the following methods:

  • Live Chat: Connect with an inttra representative in real time.
  • Phone:   Call and speak with a trained representative.
  • Please note the link to create a case online is temporarily unavailable until further notice.  Customers can create a new case by sending an email to or by contacting our agents through Live Chat or Contact Service Support and speak with a trained representative in your region.

Online How-To Guides

All the information you need to use INTTRA’s applications is available online 24/7 to access the following guides:

FAQs:  Search hundreds of frequent asked questions for your solution or need.

Training Material:   Access training materials in 8 languages.

Integration Guides:   Download comprehensive integration kits.

Customer Service

Contact Support

Click on the above link to access our worldwide customer service directory.