Your source for training material, documentation, and FAQs

The INTTRA Customer Service Center provides customers with the self service, online tools and customer support worldwide, 24x7.

Our web-based, self-service Customer Service Center is available 24x7 to help you obtain all the information you need or to accept your service requests.

Intuitive Trouble Ticket System

  • Send service requests directly to customer service representatives
  • Receive prioritized responses
  • Escalate business impacting issues
  • Track the status of all your cases
  • Maintain history of your requests for reference

Multi-language Product Tutorials and Courses available anytime

  • Immediate access to product training
  • Multi-language training videos
  • Multi-language product user guides
  • Track what courses you've already taken

Robust documentation library with advanced search capabilities and customer ratings

  • Booking, Shipping Instruction, Track&Trace, and OceanSchedules Integration Guides (IGs)
  • Integration Self Test Tools
  • EDI and XML Sample Files
  • Answers to most common questions (FAQs)

Obtain immediate access to INTTRA subject matter experts