The INTTRA by e2open Global Services team, with offices in three continents, is dedicated to ensuring customers can successfully utilize the INTTRA Platform. With over 18 years supporting electronic booking transactions for the ocean shipping industry, INTTRA’s global coverage and comprehensive global support services will ensure your business is always in capable and experienced hands, no matter the challenge.
Available around the clock, the INTTRA Global Services team is ready to help. Need a new service integrated with your system? Adding carriers? Adding users? Our Global Services team is available in your preferred channel.
Starting Jan 6, 2025, some of the numbers you previously dialed will no longer be in use.
Below is the updated list of numbers starting Dec 6, 2024.Please also refer to https://www.e2open.com/global-support/ for more numbers supported by e2open (INTTRA Option 3, Option 1).
| Country | Phone | Languages | Times |
|---|---|---|---|
| Argentina | 800.345.2573 | Spanish, English | Spanish: Monday – Friday 10 AM – 8 PM Local Time English: Monday – Friday 24 Hours |
| Bangladesh | 09638.917728 | English | English: Monday – Friday 24 Hours Saturday 12 PM – 8:30 PM Local Time Sunday 12 PM – 8 PM Local Time |
| Belgium | 0.800.27151 | English | English: Monday – Friday 24 Hours |
| Brazil | 0.800.200.3542 | Portuguese, English | Portuguese: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Canada | 1.866.786.9299 | English | English: Monday – Friday 24 hours |
| Chile | 800.231.738 | Spanish, English | Spanish: Monday – Friday 10 AM – 8 PM Local Time English: Monday – Friday 24 Hours |
| China | 400.032.3298 | Mandarin, English | Mandarin: Monday – Friday 8:30 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Denmark | 808.31.093 | English | English: Monday – Friday 24 Hours |
| France | 0.805.081.596 | English | English: Monday – Friday 24 Hours |
| Ghana | 30.708.4843 | English | English: Monday – Friday 24 Hours |
| Hong Kong | (+852) 800.938.843 | Mandarin, English | Mandarin: Monday – Friday 8:30 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Indonesia | (+62) 1.803.017.1183 | English | English: Monday – Friday 24 Hours |
| Israel | 1.809.467.216 | English | English: Monday – Friday 24 Hours Saturday 8 AM – 4:30 PM Local Time Sunday 8 AM – 4 PM Local Time |
| Japan | 0.120.985.739 | Japanese, English | Japanese: Monday – Friday 10 AM – 7 PM Local Time English: Monday – Friday 24 Hours |
| Mexico | 01.800.099.0645 | Spanish, English | Spanish: Monday – Friday 9 AM – 5 PM Local Time English: Monday – Friday 24 Hours |
| Panama | 800.0310 | Spanish, English | Spanish: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| Peru | 0.800.74.612 | Spanish, English | Spanish: Monday – Friday 8 AM – 6 PM Local Time English: Monday – Friday 24 Hours |
| South Africa | 0.800.999.375 | English | English: Monday – Friday 24 Hours |
| South Korea | 80.880.2099 | Korean, English | Korean: Monday – Friday 10 AM – 7 PM Local Time English: Monday – Friday 24 Hours |
| Taiwan | 00.801.857.190 | Mandarin, English | Mandarin: Monday – Friday 8:30 AM – 6 PM Local English: Monday – Friday 24 Hours |
| Thailand | 1.800.018.113 | Thai, English | Thai: Monday – Friday 8:30 AM – 5:30 PM Local English: Monday – Friday 24 Hours |
| UAE | 8000.120.342 | English | English: Monday – Friday 24 Hours Saturday/Sunday 8 AM – 5 PM Local Time |
| United States | 1.866.786.9299 | English, Spanish, Portuguese | English: Monday – Friday 24 Hours Spanish: Monday – Friday 8 AM – 6 PM EDT Portuguese: Monday – Friday 8 AM – 6 PM EDT |
| Uruguay | 000.598.405.4278 | Spanish, English | Spanish: Monday – Friday 10 AM – 8 PM Local Time English: Monday – Friday 24 Hours |
| Vietnam | 0247.775.3160 | English | English: Monday – Friday 24 Hours |
